Privacy Policy

Welcome to Tha Drop!

Tha Drop is owned and operated by Tha Drop LLC.

Tha Drop values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words “platform” refer to the Tha Drop mobile application and the Tha Drop website together, "we", "us", "our", and "Tha Drop" refers to Tha Drop LLC, and "you" and "user", refers to you, the Tha Drop user.

This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates.

This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the California Consumer Privacy Act (CCPA).

 

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

  • Tha Drop LLC.

  • Email: dropyourconcerns@thadrop.net

 

2. HOW WE OBTAIN YOUR CONSENT

By using Tha Drop, you accept and give your consent for the collection, use, processing and storage of your personal information as established in this Privacy Policy. This consent is considered to be expressly and voluntarily given when carrying out any of the following activities within the Tha Drop ecosystem, either through the website or the mobile application:

  • Visiting and browsing our website.

  • Downloading and installing our mobile application.

  • Use any of the functionalities available on our platform.

  • Register and create a user account, including uploading verification documents such as a driver's license or other legally required documentation.

  • Publish an event and sell tickets through the platform (applicable to Hosts).

  • Create and publish a professional profile to offer services (applicable to Professionals).

  • Purchase tickets for events or hire Professionals for event-related services (applicable to Guests).

  • Request the withdrawal of funds credited on the platform for ticket sales (Hosts) or for completed jobs (Professionals).

  • Communicate with other users using the platform's internal messaging or chat system.

  • Provide reviews of events or Professionals after an event or service has been provided.

  • Communicate with us using the contact form available on our website or through our official customer service channels.

The legal basis for obtaining this consent is based on the principles of informed and voluntary consent in accordance with applicable data privacy regulations in the United States. To the extent required by state or federal law, your consent will be a prerequisite to allow access to certain Tha Drop features or to process sensitive personal information. Tha Drop may store evidence of such consent for regulatory compliance and legal certainty purposes.

 

3. TYPES OF DATA COLLECTED

Tha Drop may collect different types of personal data that users voluntarily provide when interacting with the platform, as well as certain data collected automatically through the website and the mobile application. This information is collected for the purpose of operating, managing and improving our services, as well as to ensure compliance with our internal policies and legal requirements. The categories of data that we may collect are detailed below:

3.1. Personal identification data:

  • Full name.

  • Date of birth.

  • Telephone number.

  • Email address.

  • Profile photo (if the user decides to upload one).

  • Copy or image of the driver's license or other verification documents required by the platform.

3.2. User account and registration data:

  • Username and password.

  • Account type (Host, Professional or Guest).

  • Profile preferences and settings.

  • Information uploaded to the professional profile (in the case of Professionals).

3.3. Payment and transaction data:

  • Credit/debit card information or other payment method processed through third parties (e.g. Stripe).

  • Ticket purchase history.

  • Agreement of services from Professionals.

  • Charges associated with the publication of events.

  • Commissions charged by the platform.

  • Data related to requests for withdrawal of funds by Hosts (for ticket sales) and Professionals (for completed jobs), including banking or withdrawal account information, amounts requested, withdrawal history, and data necessary to process such requests.

3.4. User content:

  • Comments, opinions or reviews about events or Professionals.

  • Messages sent through the internal chat system.

  • Information and material associated with events published by Hosts.

  • Content voluntarily uploaded by users to the platform (e.g. images or descriptions in profiles or events).

3.5. Platform usage data:

  • Activities carried out within the platform (viewing events, hiring, purchasing, internal browsing, etc.).

  • Frequency and history of account access.

  • Interactions with other users.

3.6. Automatically collected data:

  • IP address.

  • Device type and operating system.

  • Browser used.

  • Access dates and times.

  • Records of technical activity within the website or application.

3.7. Geolocation data:

  • Information on the approximate location of the device from which the user is accessing, obtained through the IP address or, if authorized, through the GPS of the mobile device. This information can be used to display local events, improve the user experience and verify the geographic validity of events and services.

3.8. Analytical data:

  • Aggregated and anonymized information related to the general use of the platform.

  • Performance data and metrics associated with user interaction with the platform.

  • Information provided by third-party analytical tools to evaluate user behavior.

3.9. Contact and communication data:

  • Information provided when completing contact forms, surveys or when interacting with our support team.

  • Content of emails, messages sent through the website and communications maintained by any user support channel.

 

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in section 5 of this policy or until the user closes the user account or requests the deletion of their data. Tha Drop may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Tha Drop may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

 

5. PURPOSES OF DATA COLLECTION (LEGITIMATE PURPOSES)

Tha Drop collects and processes users' personal data for specific, determined and legitimate purposes, with the aim of guaranteeing the correct functioning of the platform, improving the user experience and complying with the contractual and operational obligations associated with the platform's functionalities. The purposes applicable to each type of information collected are described below:

5.1. Personal identification data: They are collected to:

  • Verify the user's identity.

  • Comply with legal requirements for those over 18 years of age.

  • Allow the loading and validation of licenses, such as a driver's or bartender's license.

  • Manage authorized access to the platform's functionalities.

5.2. Registration data and user account: They are used to:

  • Create and manage the user account according to its type (Host, Professional or Guest).

  • To configure profile preferences and control access to specific functionalities.

  • To allow the creation and visualization of public or professional profiles.

5.3. Payment and withdrawal data: It is collected and used to:

  • Process ticket payments and the hiring of Professionals.

  • Manage the collection of platform fees and commissions.

  • To allow Hosts and Professionals to request the withdrawal of funds accredited for sales or completed jobs.

  • To facilitate the tracking of transaction history and withdrawal requests.

5.4. User content: It is processed in order to:

  • Allow the publication of events, professional profiles and other related content.

  • Facilitate interaction between users through chat and review system.

  • To guarantee compliance with quality and behavior standards within the platform.

5.5. Platform usage data: Used to:

  • Analyze user behavior within the platform.

  • Detect usage patterns and offer relevant functionalities.

  • Identify possible misuse or fraudulent activities.

5.6. Data collected automatically by the website and mobile application: Collected to:

  • Diagnosing technical problems and improving performance.

  • Adapting the website and the application to the characteristics of the user's device.

  • Providing a more fluid and intuitive experience.

5.7. Geolocation data: They are used to:

  • Show relevant events and services based on the user's location.

  • Verify the authenticity and location of published events.

  • Improve the personalization of the browsing experience.

5.8. Analytical data: They are used to:

  • Evaluate the functioning of the platform.

  • Optimize the design, content and user experience.

  • Obtain internal metrics for the continuous improvement of services.

5.9. Contact and communication data: They are processed to:

  • Respond to user requests, questions or complaints.

  • Facilitate communication with the support team.

  • Send notifications, reminders or operational information related to the use of the platform.

 

6. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.

6.1. Third-Party Providers. We use third party services to perform certain functions on our platform. Some of these functions and services include: website creation and hosting, payment and withdrawal processing (Stripe), email delivery, and data tracking and analysis services on the platform.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

6.2. Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. Tha Drop respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by sending your request through our contact information.

6.3. Business Transfers. In the event Tha Drop creates, merges with, or is acquired by another entity, your information will likely be transferred. Tha Drop will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

6.4. Protection of Tha Drop and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Tha Drop, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Tha Drop undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

 

8. INTERNATIONAL DATA TRANSFER

Tha Drop may transfer users' personal data outside of their home country due to the use of hosting, storage and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website. Although Tha Drop is based in the United States, the technological infrastructure used may involve data being stored or processed in jurisdictions with data protection laws other than the United States or your home country.

Tha Drop is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Tha Drop's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Tha Drop undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

 

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Tha Drop strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

 

10. RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

 

11. RIGHT OF EDITING AND DELETION

We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.

Users may exercise this right directly through their user account by facilitating the editing or deletion of data such as their personal information, profile information, etc. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.

Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.

 

12. PROTECTION OF CHILDREN'S ONLINE PRIVACY

We comply with national and international data protection regulations regarding the protection of children's personal data. Our platform and services are intended for persons over the age of 18, so we do not collect any information from children under the age of 18. If we become aware that a child under the age of 18 has provided us with personal information, we will take immediate steps to delete such information.

 

13. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Tha Drop collects from you. If you disclose your information to others, whether other users or Tha Drop Sellers, different rules may apply to their use or disclosure of the information you disclose to them. Tha Drop does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Tha Drop is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the Tha Drop platform. Please review the privacy policies of third-party websites or services that you access through the Tha Drop platform.

 

14. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following these changes constitutes acceptance of the changes.

 

15. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:

Tha Drop LLC.

Email: dropyourconcerns@thadrop.net